My music stopped — what do I do?
First, check your internet connection and refresh the player tab. If the issue persists, go to Dashboard → Zones and confirm the zone is marked Active. If a zone shows as inactive, click the toggle to re-enable it. Still stuck? Email hello@freqvault.io with your zone name and venue.
How do I get my subscription certificate?
Go to Dashboard → Certificate and download the PDF. It records the FreqVault subscription for that location. When the certificate is stored, the PDF includes a link to freqvault.io/verify/{certificate id}.
Can I use FreqVault music on YouTube or social media?
No. FreqVault is for ambient background music played on-premises at your registered venue. Playing FreqVault tracks on YouTube, Instagram, TikTok, or any broadcast or streaming platform is outside this service.
How do I add a second location?
Each location is €25 a month or €275 a year. Add locations from your account or email hello@freqvault.io. Each location has its own zones, schedule, and certificate. Billing is under Dashboard → Billing.
Can I cancel anytime?
Yes. Cancel at any time from Dashboard → Billing. You keep access until the end of your current paid period.
Does FreqVault work without an internet connection?
No — FreqVault streams music in real time and requires a stable internet connection. We recommend a dedicated connection of at least 5 Mbps. For venues with unreliable connectivity, contact support to discuss options.
What happens if I play music outside FreqVault (Spotify, YouTube, radio)?
Music played from another source is outside this FreqVault subscription. Business playback through the FreqVault player is for the registered location, per the FreqVault Terms.
Do you only operate in Romania and the UAE?
No. Venues can subscribe worldwide. Romania and the UAE are where dedicated support is focused.
How do I request my personal data?
Email hello@freqvault.io with the subject line 'Data Subject Request'. We respond within 30 days. See our Privacy Policy for the full list of your rights under GDPR (Romania/EU) and UAE PDPL.
What is your uptime guarantee?
We target 99.5% monthly uptime. In the event of an unplanned outage exceeding 1 hour within a billing month, qualifying customers may request a service credit equal to 1 day of their subscription fee, applied to the next invoice.